We believe that public feedback is not a one-way street -- that is, simply publishing your comments or letters. Instead, we are committed to engaging with you and taking action based on your suggestions, complaints and other feedback. You may help us develop an individual story or line of coverage, answer questions that a story may raise, identify related or under-covered issues, and teach us about new and diverse sources, experts and perspectives.
In line with this, we are committed to providing greater transparency about how news is produced and offering regular points of contact and interaction. We believe that news organizations have a responsibility to engage with the public on the values, issues and ideas of the day, and that we have much to gain in return.